# FSM409 Advanced Hospitality Customer Service

College of Culinary Arts Food Service Management Department

**Course Description:** This course will provide the student with an understanding of the principles of customer service in the hospitality management environment. The roles of customer loyalty programs, marketing and advertising efforts and, quality management techniques will be explored.

**Credit Hours:** 3.00

**Prerequisites:** None

**Corequisites:** None

## Programs offering this course

- [Business Administration | Hospitality Management Concentration](https://www.ecpi.edu/programs/hospitality-management-bachelor-degree)

Learn more about the [programs available at ECPI University](https://www.ecpi.edu/programs).