BUS102 Fundamentals of Customer Service

College of Business and Criminal Justice Business Department

Course Description: This course examines the processes and techniques involved in developing strong customer relationships in a global, professional environment. Students will explore how excellent customer service supports the company mission and purpose, builds the brand, and ultimately improves an organization’s performance. Students are provided opportunities to apply critical thinking to real world-scenarios and issues.

Credit Hours: 3.00

Prerequisites: None

Corequisites: None