Fundamentals of Customer Service
BUS102 Fundamentals of Customer Service
College of Business and Criminal Justice Business Department
Course Description: This course examines the processes and techniques involved in developing strong customer relationships in a global, professional environment. Students will explore how excellent customer service supports the company mission and purpose, builds the brand, and ultimately improves an organization’s performance. Students are provided opportunities to apply critical thinking to real world-scenarios and issues.
Credit Hours: 3.00
Prerequisites: None
Corequisites: None
Programs offering this course
- Business Administration | Accounting Concentration
- Business Administration | Business Analytics Concentration
- Business Administration | Business Management Concentration
- Business Administration | General Business Concentration
- Business Administration | Hospitality Management Concentration
- Business Administration | Operations, Logistics, and Supply Chain Management Concentration
- Computer-Aided Drafting and Design (AS)
- Electronic Systems Engineering Technology (BS) | Electronic Systems Concentration
- Electronic Systems Engineering Technology (BS) | Mechatronics Concentration
- Electronics Engineering Technology (AAS - South Carolina Only) | Electronics Engineering Technology Concentration
- Electronics Engineering Technology (AS) | Electronics Engineering Technology Concentration
- Electronics Engineering Technology (AS) | Mechatronics Concentration
- Electronics Engineering Technology (BS) | Electronics Engineering Technology Concentration
- Electronics Engineering Technology (BS) | Mechatronics Concentration
- Mechanical Engineering Technology (AS)
- Mechanical Engineering Technology (BS)
- Organizational Leadership | Operations, Logistics, and Supply Chain Management Concentration
Learn more about the programs available at ECPI University.