BUS328 Business Process Improvement

This course provides a basic understanding of how businesses use Six Sigma to proactively eliminate waste, reduce variation in business processes, and continually meet customer requirements and expectations. Students will learn how to use Six Sigma tools and techniques to develop and sustain efficient operations applicable to any industry. Upon successful completion of this course, students will be able to apply the tools needed to develop charters, build process and value stream maps, conduct root cause analysis, and implement corrective actions to ensure businesses competitive advantage.



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