CIS 102 Fundamentals of Customer Service

This course will provide students with knowledge regarding the motivation and concerns of the customer. Students will learn to develop customer service skills to effectively work with customers. Students also will learn to develop strategies for determining customer needs within the context of challenging situations.  Upon successful course completion, students will be able to evaluate and prioritize customer needs and propose solutions.

Prerequisite: None

Credit Hours: 
3.00
Catalog Code: 
CIS102