This course focuses on the administrative duties in a medical office. Fundamental office procedures are reviewed. "Hands-on " simulations and role-playing promote development of competencies required in a medical setting using virtual medical office software such as scheduling, monitoring and coordinating appointments, telephone techniques and office procedures. Other topics include but not limited to: safety in the medical office, records management, mail processing, ergonomics in the office, maintain office equipment and policies and procedures of the medical office. Students will complete their CPR certification within this course. 45 clock hours.